Q. What materials are used in your products, and are they safe?
A. I use American-made glass. All jewelry findings are sterling, silver plate, 18k gold plate, or surgical steel. Some of the beads used to embellish suncatchers may be imported.

Q. How do I order?
A. Simply click on the "buy now" buttons by the items you wish to order. I accept credit card payment through PayPal.

Q. Do you publish a catalog?
A. No. Please use the web site as your catalog to see my most current inventory.

Q. How long will it take for my items to arrive?
A. Your items will leave my studio within 24 to 48 hours of receiving your order. If there will be a delay, you will be contacted. Once your order leaves my studio, I cannot guarantee a specific delivery time. However, I use the U.S. Postal Service for 99% of my orders, and the average delivery time is 2 to 7 days. Those orders requiring FedEx or UPS can expect a similar delivery time frame. If you require expedited shipping, please contact me regarding additional costs and to work out the details.

Q. Can you create a custom item for me?
A. No, not at this time.

Q. How do I return an item?
A. Contact me by email (in writing) and let me know you would like to return your order. Returns are accepted within 14 days of receipt. The item must be in perfect condition. You must wrap the item(s) very carefully using the packing materials that arrived with your order. I strongly recommend insurance. As soon as I receive your package, your purchase price will be refunded to you using the same payment method used to purchase the item. We cannot refund postage costs.

Q. My item arrived broken. What do I do next?
A. Contact me immediately with pictures of the broken item. Keep all packing materials. Do NOT return the item to me as this will void any insurance.

Q. It's been two weeks, and I still haven't received my order. Can you send another?
A. I will be happy to send an immediate replacement. After contacting me, you will need to place a new order through the web site. When the original order does eventually arrive (and they always do), return the duplicate to me. As soon as I receive it, I will issue a refund for the amount of the item.

Q. Do you do custom window work?
A. No. My specialty is small gift items in warm glass. If you need a window made, it makes better sense to look for a local artisan who can work with you face to face and take appropriate measurements. This will also avoid prohibitive shipping costs.

Q. Do you personally make all the items you sell?
A. I make 99% of all the items you see on the GlassyLady site.Obviously, genuine Swarovski crystals are made in Austria, but items such as our crystal suncatchers or bookmarks (which use velvet ribbon made in Switzerland) are assembled by me in my studio. Any items not made in the USA are not represented as such. All glass used in my studio is manufactured in the USA. If at any time imported glass such as French or German New Antique is used, that fact will be included in the item's description.

Q. I'd like to get into the stained glass business. Can you share your experience with me and tell me what I need to do to get started?
A. I recommend contacting a local stained glass shop and taking some classes.

Q. I'd like to try and make some of the items you sell. Can you tell me how you make your things?
A. I recommend contacting a local stained glass shop and taking some classes.

Q. Our non-profit organization regularly solicits donations from online artisans. May we count on Glassy Lady for a donation?
A. As you may expect, I receive requests like this on a very regular basis. Due to the fact that I am often overwhelmed by the number of people asking for freebies, I have had to adopt a position of supporting local charities only, and I do so at my own choosing (not by being asked). The easiest solution for the online requests is to "just say no" to everyone.