Contact Information

We are an Albuquerque, New Mexico, studio with an internet-only presence. To contact us, send an email to: click here.

Phone: My VoIP number is (402)882-0653. Due to unsolicited sales calls, you will need to leave a message. Your call will be returned between the hours of 10:00 a.m. and 4:00 p.m. Mountain time, Monday through Saturday.

Shipping Information, Out of Stock Items, Return and Refund Policies

All orders shipped within the United States are insured.  In the unlikely event you should receive a damaged item, please contact me for details on how to place a claim for damaged merchandise.  DO NOT return the broken item before contacting me first.  Since I use Delivery Confirmation, I cannot be held responsible for nondelivery of items that show a confirmed delivery with the carrier.  Likewise,I cannot predict a delivery day.  Once an item leaves my studio, it is beyond my capacity to control its delivery, however, I can give an estimate based on information provided by the carrier.

It is the customer's responsibility to provide accurate delivery information.  I am not responsible for lost packages due to incorrect information given to me.

Items are accepted for return for any reason within 14 days.  Full refunds for the cost of the items will be issued if the items are in sellable condition.  Custom work, patterns and instructional booklets are not refundable.  Shipping costs are never refunded.  Items returned after 14 days or items that have been worn, used, damaged, or are in otherwise poor condition will not be accepted for refund.  Likewise, uninsured, damaged items will not be accepted for refund.  It is advised that all returns be insured for the full value in the event an item is damaged or lost in shipment.  No refunds or replacements are given until the item is returned to me!

By placing an order with Glassy Lady, you agree to the above conditions of sale, returns, insurance claims, etc.

Internet Policies, Security and Privacy

GlassyLady has created this statement in order to demonstrate a firm commitment to privacy and security.  The following discloses information gathering and dissemination practices for this web site: http://www.glassylady.com.

Your IP address is used to help identify you and your shopping cart and to help deter fraud. Your IP address is logged and kept with your billing information.

This site contains links to other sites.  GlassyLady is not responsible for the privacy practices or the content of such web sites.

My site uses an order form and secure shopping cart for customers to request products.  I collect visitors' contact information such as e-mail and delivery addresses, and IP addresses.  Contact information from the order form and secure shopping cart is used to send orders to my customers.  The customer's contact information is also used to get in touch with the customer when necessary.

This site has security measures in place to protect the loss, misuse and alteration of the information under my control. A secure shopping cart is provided by Mals E-Commerce which interfaces with PayPal, one of the safest ways (in my opinion) to shop securely online.  Unless updates are specifically requested by the customer, no future mailings from GlassyLady will be sent.

I use third-party advertising companies to serve ads when you visit my website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

• Google, as a third party vendor, uses cookies to serve ads on this site.
• Google's use of the DART cookie enables it to serve ads to our visitors based on their visit to GlassyLady and other sites on the Internet.
• You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.